vacancy details

VIP Waiting on Staff

Manchester United Conference & Events

Old Trafford, Manchester

Competitive salary

August onwards

Up to 35 Match-days throughout the year and opportunities to work in conference and banqueting.


Apply now and join the team at Old Trafford!

Executive waiting on staff work in the VIP hospitality suites within the stadium to serve VIP guests that are attending a match day or event. You will be working as part of team that is directed by the Room Manager or Supervisor, aiming to go above and beyond customer expectations to ensure that all guests have an enjoyable experience at Manchester United.
Working in the VIP areas waiting on staff will be providing a first class service serving affluent clientele. The Ideal candidate for a VIP waiting on position will have a calm, composed and confident manner with a welcoming and cheery personality. Successful candidates must be committed and have the capability of working on their own as well as part of a team. A strong command of spoken and written English is essential to be able to communicate and interact effectively. You must have excellent organisation skills, social perceptiveness and good co ordination. We require candidates who have an extensive food and beverage knowledge and a friendly nature. You must be comfortable working under pressure and come out smiling at the end of each day. Your passion about delivering exceptional customer service will ensure a high level of satisfaction is met with all of our executive guests. An overall high quality performance must be produced in a demanding environment.


Key Responsibilities:

  • You should have immaculate grooming standards and overall appearance.
  • You must be flexible, organised and an outstanding work ethic.
  • A polite, courteous and positive attitude is essential.
  • Commitment to customer care with the ability to demonstrate it.
  • You will be able to adapt to new working environments, remaining professional at all times.
  • Ability to improvise and use initiative when necessary.
  • You must have exceptional attention to detail to carry out the role.
  • Deliver service with a smile and maintain a welcoming atmosphere throughout the day.
  • Maintain a proper fine dining experience.
  • Knowing how to dress tables ready for service.
  • A full understanding of the order of service to be able to act upon strict instructions.
  • Assemble food and drinks orders, and serve to the g

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