vacancy details

Resort Office Assistant

Company:
Colletts Mountain Holidays

Location:
Italian Dolomites/Spanish Pyrenees

Benefits:
Weekly wage + food, accommodation, insurance & travel expenses

Start:
June onwards

Duration:
Late September

Description

Speak Italian, German or Spanish? Enjoy Walking or climbing? Want to work in the spectacular Italian Dolomites or Spanish Pyrenees in Summer? The role of the Resort Office Assistant is pivotal to the success of the smooth running of our resort and a friendly and efficient personality is essential. Based in the village of Arabba, it involves the following and much more: welcoming, registering and settling in new arrivals; liaison with UK Office, local suppliers, landlords, doctors etc.; booking restaurants, Rifugios or Venice hotels for guests; food and laundry ordering and management. There is also a commitment to the domestic running of the resort, as outlined below. You also provide support to the walking programme, normally timetabled two or three times a week to join or 'organise' a walk. We require two Office Assistants - both to be based in Arabba. The role means you would alternate between an Office-based day and a Walking Day. On a Walking Day you will work as a Walk Organiser accompanying guests on our 'Organised Walks'. The other half of your time is spent in resort. In addition to the Office tasks outlined above your Office Day might include: * Liaison with UK Office / Distribution of Arrivals Information to Chalet Hosts * Food & Laundry Ordering & Management / Supplier Liaison * Managing registration forms and other essential Tourist Office paperwork. * Helping with domestic chores and chalet cleaning around the village - being prepared to join the Domestic Day Team when asked to. * General resort representation and ambassadorial role for the company. Outdoor Days involve accompanying guests on our Organised Walks and helping in the evening at 'Office Hour' (and occasionally in one of the chalets at dinner). These are the days on which you can enjoy the breathtaking scenery that surrounds us in the Dolomites in the company of our guests, who, like you, are likely to have a passion for walking in the great outdoors.

Requirements

The following are absolutely essential:

* A good level of spoken and written Italian. You should be able to express yourself reasonably well.

* Efficiency and attention to detail. and to see a job through to its end.

* Common sense and willingness to see a job through to its end.

* A keen interest in walking or climbing or general interest in the outdoors. Reasonable experience of walking in the mountains and navigating using a map in mountainous or wilderness areas.

A Bonus but Not Essential:

* Full Driving Licence (accompanied of course by safe and sound driving skills).

* A basic First Aid qualification




Work a season with Collett's in the beautiful Italian Dolomites, the Picos de Europa or the Pyrenees mountains of northern Spain.

Working in one of the world's most spectacular alpine environments might turn out to be one of the most cherished experiences of your life, but only if you fully understand what we expect of you on a day to day basis.

WHAT WE DO 
Collett's is a small, independent holiday specialist, offering half-board, bed & breakfast and self- catering accommodation in three of the most spectacular mountain ranges in Europe. People come to stay with us to walk at high and medium level altitude, or go even higher on the celebrated Via Ferratas (high level scrambling routes on wires, ladders and bridges). Others come to paint or admire the flora or just relax in alpine splendour.

WHAT ARE OUR GUESTS LIKE?

On the whole our guests are easygoing and united by a passion of the mountains. The majority are British, all English speaking, from all walks of life and across a wide age range. They come mainly as couples, but also as groups of friends or families (sometimes with children), walking clubs or individuals. In recent years, we have built up a much valued 'Repeat & Recommended' clientele, which represents more than 65% of the visitors we welcome to these areas each season.

WHO AND WHAT ARE WE LOOKING FOR?

Each year we recruit people to join our resort teams on a seasonal basis. You would need to be available from early to mid May until the end of September or early October. All of our jobs are hospitality roles, so most importantly, you must enjoy people. A polite, sociable and obliging character is essential. Collett's is justly proud of the outstanding quality of its past resort teams and we owe much of our success to their hard work, attention to detail and, most of all, their friendly and engaging characters. If you are the type of person who naturally enjoys the company of other people and looking after them, whether as a cook or walking companion, then read on. You must also have a love of the outdoors, a genuine interest in (and enthusiasm for) new areas and the ability to contribute positively to a team environment.

The following qualities are absolutely essential:
  • Polite, responsible and helpful nature. Engaging and generous personality.
  • Passion for a mountainous alpine environment.
  • Keen interest in walking in the mountains.
  • Respect for and interest in people, places and local culture.
  • Positive energy, hard work and a willingness to get stuck into a range of day to day domestic and menial resort chores.
  • Team skills /compatibility - a tolerant, flexible and supportive attitude.
  • The willingness to do jobs over and above a timetabled schedule.
  • A clear focus on the well-being and safety of others.
  • To get the most out of this experience, we cannot over exaggerate the importance of having a keen interest in the alpine environment and mountain activities, especially walking or climbing.
There is very little to do in the villages in which we are based unless you are an outdoor enthusiast. If you are looking for a lively nightlife, forget it! We tend to socialise in the chalets with our guests and other members of the staff team.

WHAT DO WE OFFER?

As with most seasonal work within a holiday company, remuneration has a reciprocal nature. The pay represents a typical resort wage, and we endeavour to ensure all members of our resort team get as much from their time with us in the mountains as we get from their hard work. To this end, we guarantee that, whilst some days are characterised by domestic and/or menial chores, such as kitchen assistance or room cleaning, others will be spent in the great outdoors and will be memorable for their enjoyment and exhilaration.

Most, if not all, members of our previous resort teams have cherished their time in the mountains with us. This, we believe, is due as much to the friendly working relationships, which develop within the team each year, as it is to the beauty of the area and the potential for hill walking and other outdoor activities locally.

As for the package, on top of a weekly resort wage (between £85 & £105), we provide your food, insurance, accommodation (room sharing with other people is normal), as well as getting you to and from resort from our office in the UK. All members of our resort team get one day off per week.

TRAININg We dedicate the first two weeks of the season to 'Staff Training / Awareness Raising & Local Orientation', as well as setting up the chalets and apartments in our resort villages.

All of our staff, especially our Walk Organisers and Via Ferrata Advisors, must offer accurate and suitable advice to our guests at all times and so, once in resort, everyone is required to nurture a good level of local information and to take an interest in the local geography, history and culture.

Much of this 'Training & Awareness' period therefore includes an extensive familiarisation programme of the local area with a series of walks, talks and drives. It is essential that, within as short a period as possible, you can talk about the area with knowledge and authority.

Of equal importance are the procedures and techniques that apply to the safety, efficiency and success of both Outdoor Days and Domestic Days.

The following areas are covered during training - (With areas such as First Aid, Food Hygiene and Driving etc. we cannot provide certified training as such, but we do raise your awareness of the relevant safety issues as much as we can).
  • 'Organised Walks' - procedures and safety.
  • Hosting, Hospitality and Guest Wellbeing.
  • Local Knowledge, the Walks & other activities and local services.
  • Office Hour.
  • Cleaning, Changeovers & Chalet Kitchen Assistance.
  • Packed Lunches, Breakfast & Dinner Service.
  • First Aid and Emergency Procedures.
  • Food Hygiene.
  • Driving in the Mountains.
  • Airport Transfers.

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