vacancy details

Reservation Agent

Company:
Radisson Blu Edwardian

Location:
Central London

Benefits:
£££s Competitive + Pension Contribution + Room discounts + Discounts on food and beverage

Start:
Immediate

Duration:
Permanent

Description

Radisson Edwardian is currently recruiting for a Reservation Agent for our central reservations team in London.

A Reservation Agent handles all aspects of advance sales; customer enquiry, receiving and processing reservations, completing guest records and compiling arrivals lists on guest requirements.

It will also be your duty to ensure all guests needs are anticipated and recorded to enable the hotel team to fulfill them on arrival and make the guest feel special. You will maximise occupancy and average room rate by offering an appropriate variety of rates and promotional packages driven by the guest requirements whilst adhering to rate controls and room type enforcement

Requirements

We require Reservations Agents, who have key strengths in Reservation Sales or Administration within a luxury market will be able to perform well in this department.

An excellent command of written and spoken English is essential to create good rapport with our customers, and provide 100% guest satisfaction.

Individuals must be able to demonstrate target driven experience, an eye for detail and a working knowledge of Opera or similar. In order to successfully upsell to our clients and provide outstanding service, it is important that our Agents have knowledge of the local area and the competitive market we operate in.


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