vacancy details

Location Assistant

Company:
Santa Safari

Location:
Finnish Lapland

Benefits:
Competitive salary + accommodation

Start:
November

Duration:
January

Description

Working with either day breaks or short breaks you will be assisting and running an activity location. This will involve liaising closely with the location coordinator, fellow colleagues, suppliers and ensuring the location is ready before each group arrives.

You will need to be comfortable with taking directions from the location coordinator and executing orders to ensure all staff are in their correct locations and ensure everything is running to a pre determined schedule. You will need to be able think on your feet and make adjustments on the spot to ensure that there are no queues or backlog of guests at a particular location. You will need to communicate with your location coordinator and group guides on a frequent basis and be able to relay instructions in a concise manner. You will need to multitask and be able to problem solve before a problem arises to offer our clients an excellent experience.

From ensuring that the correct lighting is been used to monitoring the visits to Santa and ensuring toilets are clean you will need to be open minded and willing to get stuck in to this past paced but rewarding role. Abitlity to think on your feet and entertain clients to ensure they are neither cold nor bored is crucial; this may include singing, dancing, stories and other fun activities.

At all times you must ensure that the high service standards set by the company and expected by our clients are met.

Requirements

* Strong team player with good communication skills
* Organised and able to react to arising situations quickly and efficiently
* Have a good understanding of logistics and be able to coordinate a team and suppliers
* Able to resolve any client concerns in an instant and step into a situation and resolve it as and when necessary
* Self-motivated and confident in your abilities to deliver 100% customer satisfaction
* Customer service experience is an advantage
* Strong communication abilities
* Full clean driving licence
* 24/7 Attitude

During the operational period the role will involve long working hours with little breaks or time off. Endurance and the ability to work under pressure while presenting a pleasant demeanour at all times is crucial.


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About us
One of the leading inbound tour operators in Lapland, Santa Safari provides a range of thrilling activities, quality accommodation , customers' experience and a wide range of unforgettable activities , all set deep within the Arctic wilderness. Winter activities range from snowmobiling, husky sledding and memorable Northern Lights safaris, as well exciting summer activities.

Guests benefit from extremely high standards of services, vehicles, equipment and customer care. Handling well over 10,000 satisfied customers, each year, Santa Safari's clientele ranges from international tour operators to individual travellers that are seeking an authentic Lapland experience.

Deep inside the Arctic Circle, the picturesque village of Karesuando is set on the edge of a vast wilderness where beauty, nature and wildlife abound. Karesuando is a charming village on the border between Finland and Sweden, which means you are able to walk between two countries.

Santa Safari can provide clients with some of the best value accommodation in the region.
  • Davvi Arctic Lodge situated in the Finish Karesuvanto consists of hotel rooms, traditional wooden cabins; modern Fell houses and refurbished 'designer' accommodation call the Aurora House.
  • Arctic Star hotel is situated on the outskirts of the small village of Swedish Karesuando, and has recently undergone a programme of modernisation. All rooms are simply furnished and all offer en-suite facilities and as a matter of interest, the Dalai Lama once stayed at the Arctic Star Hotel.
  • Milinmaja Restaurant and Cabins is a small, charming cluster of cabins with an excellent location in the heart of Finnish Karesuvanto just 10 minute (approx. 800m) walk from the Davvi Arctic Lodge.
Working at Santa Safari
The Santa Safari team is enthusiastic, dedicated and hardworking. We have hands on approach and are passionate about delivering high quality customer experiences throughout the year. All our job roles are challenging but rewarding and require a high level of flexibility and team spirit. A "can do attitude" is essential and willingness to step into other roles as necessary to ensure the smooth running of the programmes.

Working in the Arctic requires physical fitness, passion and above all commitment. The remote environment and the intensity of the client programme are not for the faint hearted but it offs staff a life time experience like no others. If you have what it takes to be part of the Santa Safari team please apply. We'd love to hear form you.

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