vacancy details

Customer Relations Manager

Company:
Fusion Lifestyle

Location:
Westfield Sports Centre - Watford

Benefits:
Competitive + Benefits

Start:
Immediate

Duration:
Permanent

Description

We are urgently looking for a Customer Relations Manager for Westfield Sports Centre. The successful candidate will actively contribute to the attraction and retention of new and existing customers and the financial results of the centre.

You will manage, train and motivate staff in your direct area of responsibility and assist the General Manager in the development of the site. As this is a small site, you will have the opportunity to gain experience covering a Team Leader and General Manager role when these post holders are not at site. It’s a challenging and rewarding role in a small but successful centre so please apply today if interested!

Requirements

 

  • Full First Aid at Work - Desirable
  • Customer Service qualification – Desirable
  • IOSH (or equivalent) and Full First Aid at Work - Desirable
  • Manager/supervisory experience in hospitality or service industry
  • Understanding of membership management and retention systems
  • Experience of managing a team including training, development, appraisals, conduct management and motivating staff
  • Understanding of and commitment to Equal Opportunities and managing diversity
  • Demonstrated ability to meet financial targets
  • Knowledge of general operations management
  • Knowledge of premises, equipment management and Health & Safety
  • Competent on Word and Excel


APPLICATIONS CLOSED
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