Benefits:
Competitive Salary + full board accomodation +opportunity to gain Customer Service Apprenticeship Level 2
Description
JCA is one of the fastest growing providers of School Activity Holidays. We are proud of our reputation for providing thousands of children every year with an unforgettable experience which promotes safety, personal development and of course, fun!
As an Activity Coordinator you will be responsible for supporting the Centre Activity Manager in the day to day running of the centre. You will ensure the safety, welfare of staff, customers and the efficient delivery of the Travel Class product to all visiting groups. Assisting in managing a team of Senior Instructors & Activity staff, you will ensure that, they are motivated, presented in line with company grooming standards and are focused on delivering excellent results throughout the operation.
You will be a key focal point of management and customer service contact for our suppliers and visiting groups prior to and throughout the operation. The activity team will act as exemplary role models and be a key point of contact for all customers throughout their stay.
What You'll Be Doing
- Promoting excellent customer service, communicating with all customers (internal and external) ensuring that expectations are exceeded and targets are achieved.
- Ensuring that all customer (internal & external) queries, enquiries, any complaint issues are dealt with in a polite, effective and in a timely manner, prior to arrival on site and throughout the operation.
- Responsible for ensuring that the Company’s Health and Safety Policy is adhered to and that excellent standards of Health and Safety are maintained on site, including accurate record keeping and report writing.
- Responsible for ensuring that all parts of the site adhere to BAHA, LOtC, Adventuremark, BCU & AALA standards and procedures.
- Compliance with the Company’s child protection policy at all times.
- Ensuring that effective activity programme timetabling is in place for all groups to maximize the experience of all customers during their stay.
- Assisting in the development of all Travel Class staff ensuring that timetabled performance development reviews and regular one to ones with team members are completed.
- Coordinating onsite staff training and apprenticeship work in compliance with the Travel Class induction scheme and the activity standards and procedures.
- Responsibility of merchandise, weekly stock reconciliation and financial reporting.
- Adhere to weekly administration duties & reporting deadlines.
- Assisting in the coordination and facilitation of inspection visits from both Head Office, Party Leaders and Safety Personnel
- Any other tasks requested by the Travel Class Operations and Development Manager and Operations Team deemed relevant to this role.
Requirements
21 years old or above.
Valid driving license
IT Literate.
Organisational skills to enable achievement of weekly deadlines & targets
Previous experience in working with targets (financial & non financial) & budgets
Previous management / supervisory experience.
Flexibility within role and to change location as per business needs
Motivational & inspiring to drive a team to achieve excellent results
Previous experience in working to BAHA, LOtC & other governing bodies policies, completion of required appendices & inspections
Excellent time management and ability to delegate where appropriate Satisfactory receipt of ‘Subject Access Disclosure’ and ‘Enhanced CRB Disclosure’
APPLICATIONS CLOSED
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